Customer Success Manager – Spanish speaking

Vue d'ensemble

Paragone, previously MakeMeReach, is a fast-growing advertising cloud platform empowering world-leading agencies (Havas, Publicis, Space BE…) and advertisers (Balmin, Breitling, Universal Music…) to maximise digital advertising performance at lower cost.

Our mission is to empower every modern marketer to always reimagine the way they engage audiences through social advertising.

As an official partner of major networks including Facebook, Instagram, Google, Twitter, Snapchat, Pinterest, TikTok and LinkedIn, we support contemporary channels that help brands and agencies to attract audiences and measure the results of their cross-channel campaigns in one unified, actionable dashboard that cuts across companies, franchises and branches.

Paragone provides brands and agencies with an Actionable Performance Monitor (APM) through which they can keep track of a wide range of siloed social advertising data accurately and holistically and take action in real time.

Paragone is proud to be part of the Perion Network group, a global public company, traded at the Nasdaq, incorporated in 1999.

Missions

We are looking for a passionate and solution-oriented Customer Success Manager to be responsible for multiple client accounts (Big 6 agencies + Brands). The Customer Success Manager’s responsibilities include :

– Develop and maintain long-term relationships with stakeholders within assigned accounts
– Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
– Plan and conduct on-boarding and training for new customers
– Closely manage and nurture accounts to avoid churn by solving any issue the client can face
– Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed

R&R and requirement
To be successful as a Customer Success Manager, you should be able to manage and develop your accounts and ensure client satisfaction. We are looking for someone who has great strong communication, customer service, and account management skills and who is highly organized and accomplished at solving problems :

– Highly autonomous – able to work with minimal oversight
– Extraordinary listening, communication and organizational skills
– Spanish mandatory

Experience in managing large account portfolios is needed

– You need excellent communication and reporting to customers on actions taken and problems encountered
– Be the client advocate and client voice internally

Very comfortable and familiar with the main advertising networks and tools

– Good knowledge of social media advertising : Facebook Ads – LinkedIn, Twitter, Pinterest, Snapchat, Google and TikTok Ads (Appreciated)
– Focus on ensuring we maintain superior customer service levels and bring added value and operational excellence

Additional Requirements:

+5 years experience in a similar position
Fluent Spanish (fluent needed) & English
CV in English mandatory

Benefits

Very dynamic and challenging environment
Attractive wages
Flexible remote policy
Daily perks (coffee, tea, gym memberships…)
Interesting referral program
Great private health insurance (Alan Blue)
Great office in the center of Paris (Wework Madrid), with stunning terrace
International, open-minded and united team
Part of Perion Network Ltd. at the NASDAQ market

Process

– Phone Screen with Hiring Manager (Manager, senior member of the team or HR)
– Interviews with Manager
– Answer and offer